£65,000 to £75,000 dependent on experience

We are seeking a Head of Operations with extensive experience across the telecoms industry to support the Managing Director in the day to day running and the operational delivery of projects within our expanding business.

Reporting to the Manging Director, the Head of Operations will manage a team of mangers responsible for Field and Project delivery, ensuring resource levels are appropriate to support the project delivery teams.  They will be responsible for creating a fluid and transparent working environment by providing clear direction, guidance and management of the operational delivery teams.

Extensive experience working across the telecoms industry is essential, along with a clear understanding of delivering quality service to our clients against tight deadlines by managing skills and resources efficiently and effectively.

Leading by example at all times, they will have responsibility for the Health & Safety of all delivery projects along with accountability for monthly invoicing against objectives and ensuring that effective cost control measures are adhered to throughout all processes.

Key responsibilities:

  • Work in a professional manner that always represents HG Comms
  • Uphold value and standards within themselves and the teams they manage
  • Have excellent attention to detail
  • Contract management experience Frameworks and NEC contracts
  • Develop, Manage and grow the team within their responsibility
  • Spearheading strategies to steer the companies future in a positive direction
  • Assisting in the Formulating of Policies, Procedures and manuals across multiple divisions
  • Monitoring and mitigating risks in a timely and effective manner
  • Ability and willingness to Travel
  • P&L management and accountability for revenue and cost centres
  • Recruitment across resourcing plans
  • All new projects within the business are onboarded correctly ensuring that income is recognised correctly and forecast is realised.
  • Disciplinary escalations and awards
  • Helping and continuing to create a great place to work
  • Management role out of new divisions within the business
  • Setting clear management objectives against the business targets


  • Excellent Computer skills
  • Strong Contract management knowledge
  • Proven track record
  • Outstanding communication skills
  • Strong safety background/experience
  • A positive and enthusiastic approach to work
  • Forward thinking
  • Good organisation skills
  • Strong attention to detail
  • Full UK driving licence


  • Min 10 years telecoms experience
  • Previous experience working in a fast paced growing company
  • Experience across different Telecom technologies

Interpersonal Skills:

  • Communication
  • Time management / flexible working
  • Customer interaction
  • Decision making
  • Problem solving      

To apply for this job email your details to info@hgcommsltd.co.uk.